# Telenor Software Lab Transparency Report - 2024 **Last Updated: 2025-09-30** **Note:** This report was published by Telenor Software Lab AS, which was responsible for Capture during 2024. From 1 November 2025, responsibility for Capture, including the publication of future transparency reports, will lie with Jotta AS. This page contains Telenor Software Lab's Transparency Report in compliance with Article 15 of the EU [Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC)](https://eur-lex.europa.eu/eli/reg/2022/2065)("DSA"). If you have suggestions or other feedback, please contact legal@softwarelab.no ## Information Disclosure Principles and Policies Telenor Software Lab is dedicated to preserving the privacy and confidentiality of our users. When we receive requests for information, we thoroughly review each one to confirm its legitimacy and ascertain whether the requesting party is authorised to access the data they are requesting. We will only provide information and content from an account to parties other than the account owner, including law enforcement, if their request is lawful. We will only provide information that relates to a specific identifiable account, and ask that as much information as possible is provided in any requests to ensure the correct account is identified. We only accept information requests from Norwegian law enforcement agencies, government entities, or courts. Any foreign entities should use established legal or diplomatic means to request information via their Norwegian counterparts. Further details about our policies and practices are available in our [Terms of Service](/terms/capturetos-en.html) and our [Privacy Policy](/terms/privacy-en.html). ## Content Moderation ### Child Sexual Abuse Material We use automated methods to scan for known Child Sexual Abuse Material ("CSAM") uploaded to our services. Any detected CSAM will be reported to the Police or other relevant authorities, and offending accounts will be terminated without notice in line with our [Terms of Service & Acceptable Use Policy](/terms/capturetos-en.html). ## Reports Made to Norwegian Law Enforcement Below you'll find the number of reports we have made to Norwegian law enforcement due to illegal content being found during our routine checks. | Reason for Report | Number of Reports | | --------------------------- | ----------------- | | Child Sexual Abuse Material | 86 | ## Requests for Information from Norwegian Law Enforcement Below you'll find the number of requests for information we have received from Norwegian law enforcement, and how many of these requests were granted. All requests received were deemed to be lawful. Some requests could not be fulfilled as the data was no longer available. | Request Type | Number of Requests Received | Number of Requests Where Data was Provided | | ------------ | --------------------------- | ------------------------------------------ | | Content | 36 | 33 | ## Orders Received in Accordance with Articles 9 and 10 of the DSA None received in 2024. ## Notices Received in Accordance with Article 16 of the DSA None received in 2024.